Using the Zendesk for JIRA integration

The JIRA integration encourages collaboration between product teams and the support team. For example, after a customer reports a bug in a ticket, the agent can file a bug in JIRA directly from your Zendesk. After fixing the bug, a developer can add a comment to the ticket directly from JIRA.

For information on configuring the Zendesk Support for JIRA integration, see Setting up Zendesk Support for JIRA integration.