Clare Ng
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Articles
Recent activity by Clare Ng-
Can I change the timing of my email reports from Zendesk Chat?
Unfortunately it is not yet possible to set the time of day that these reports are sent out.
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Adding the SLA breach countdown to your views
This badge can be added as a column from the formatting options within your view edit page. To add the column to your view Navigate to Admin > Manage > Views. Select your view from the list to op...
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Using the Zendesk for JIRA integration
The JIRA integration encourages collaboration between product teams and the support team. For example, after a customer reports a bug in a ticket, the agent can file a bug in JIRA directly from you...
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Testing changes in your sandbox (Enterprise)
The Enterprise plan provides two help desk instances: a customer-facing production instance and a development instance known as the sandbox. Use the sandbox to test, learn, and make mistakes before...
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Satisfied
A toast to the groom, to the bride, from your sister (Angelica) who is always by your side. To the union (to the revolution!), and the hope that you provide, May you always be satisfied. I remember...
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What's your name man?
Alexander Hamilton. My name is Alexander Hamilton. And there's a million things I haven't done, but just you wait, just you wait. When he was ten his father split, full of it, debt-ridden, two year...
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How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge bas...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...